BERG Managed Network Services (MNS) focus on manage your entire network.
Overview
The process begins during the initial service planning stage when BERG assesses your network considering both your voice and data needs. Then we compare the findings with network-management and network-integration options. After BERG implements your overall network solution, we provide ongoing lifecycle support for day-to-day management, leaving you free to concentrate on mission-critical initiatives.
BERG MNS lifecycle includes:
1. Service Initialization
BERG understands that all networks, like businesses, are not alike. Considering such variety, the service-planning phase proves critical in getting your managed network services up and running. To ensure your solutions match your business, BERG begins each MNS engagement by completing the following tasks:
- Consultation: BERG first conducts a thorough needs analysis that considers your near-term and long-term business goals, your current network configuration, applications, and transport methods
- Design: BERG considers both your voice and data needs. We determine the services, equipment, and networking functions needed to meet your company's networking requirements
- Engineering: We design a site-by-site implementation-level design, including site diagram, customer premises equipment (CPE) configuration files, and test and tune-up procedures
- Implementation: The project plan identifies and tracks all major activities, milestones, and deliverables. All BERG-managed solutions include installation support of network devices, software, modems, and additional customer premises equipment.
2. Fault Isolation & Management
You need not spend time chasing down trouble tickets through multiple contacts and vendors because the BERG acts as your hotline single point of contact for any potential network maintenance issue.
BERG processes all issues orderly and swiftly in the following manner:
- Trouble ticket is opened when a network alarm occurs or a customer calls
- Troubleshooting isolates the problem
- Problem is resolved through BERG technicians and/or service provider dispatch
- Customer is notified with status reporting and resolution tracking
3. Equipment Maintenance
BERG maintains your equipment 24x7. Both you and BERG reference a complete database of network assets to effectively manage equipment and maintain visibility into your network.
BERG offers and supports equipment and corresponding software from leading vendors, including Cisco Systems, Nortel, Adtran, and ADC/Kentrox. The supported equipments are from routers, switches, radios, PBX and DSU/CSUs.
BERG MNS can provide you with two managed options based on your needs, MNS-Edge and MNS-One.
MNS-Edge is a light and simple way to manage customer edge and core network devices. Included devices are routers, switches and firewalls.
MNS-One is a unique network management solution to ensure your mission-critical network performs and is available to meet your business needs. MNS-One covers all your voice and data equipment under one service.
